en EN sw SW
sales@microtelecomms.com
Email Address
+255 712 602 202
Hotline
2nd Floor, Savei Plaza, Sam Nujoma Road, Mwenge
Image
Whether a large enterprise or small business, *astTECS IP PBX system is an ideal solution for every business. *astTECS PBX is TEC certified by DoT, Govt of India and offers all the high end features at affordable price. *astTECS IP PBX solution enables your business to be future ready, flexible, innovative and competitive while reducing your telecom expenses.

astTECS offers a completed call recording solution for your business. With its advanced features, flexibility, and easy to use, *astTECS voice logger helps to improve customer satisfaction with higher quality management. Seamless integration with any PBX, Supports ISDN, PRI, IP, analog line and mobile to record all the incoming and outgoing calls.

CRM integration enables seamless connectivity between CRM software and third party applications. The integration automate the actions and extend the functionality of your solutions while eliminating the requirement to switch between different applications.

*astTECS telephony solution can be integrated seamlessly with all popular CRM applications such as Zoho CRM, Vtiger CRM, Sugar CRM, Salesforce, Leadsquare, Zendesk, Microsoft Dynamics etc. This helps the business to keep track of every customer interaction and improve customer engagement and retention.

Image
CALL CENTER KEY FEATURES

Automatic Call Distribution

Routes the calls to best suitable agents based on skill sets for faster customer resolution.

Voice Logger

Records all inbound and outbound calls for quality monitoring and agent performance evaluation.

Real-Time Call Monitoring

Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.

Inbound and outbound dialer

Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.

Voice blasting

Broadcast voice message to large target audience for different campaign without deploying extra agents.

Click to Call

Call the customer directly from your CRM or on a website for quick and efficient communication with customer.

Multilevel IVR

Create multi-level and custom voice greetings to your IVR menu as per your business requirements.

Missed call alert

Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.

Real-time Call Reports

Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.
© Copyright 2022 Microtelecomms.

Search