Whether a large enterprise or small business, *astTECS IP PBX system is an ideal solution for every business. *astTECS PBX is TEC certified by DoT, Govt of India and offers all the high end features at affordable price. *astTECS IP PBX solution enables your business to be future ready, flexible, innovative and competitive while reducing your telecom expenses.
astTECS offers a completed call recording solution for your business. With its advanced features, flexibility, and easy to use, *astTECS voice logger helps to improve customer satisfaction with higher quality management. Seamless integration with any PBX, Supports ISDN, PRI, IP, analog line and mobile to record all the incoming and outgoing calls.
astTECS offers a completed call recording solution for your business. With its advanced features, flexibility, and easy to use, *astTECS voice logger helps to improve customer satisfaction with higher quality management. Seamless integration with any PBX, Supports ISDN, PRI, IP, analog line and mobile to record all the incoming and outgoing calls.
CRM integration enables seamless connectivity between CRM software and third party applications. The integration automate the actions and extend the functionality of your solutions while eliminating the requirement to switch between different applications.
*astTECS telephony solution can be integrated seamlessly with all popular CRM applications such as Zoho CRM, Vtiger CRM, Sugar CRM, Salesforce, Leadsquare, Zendesk, Microsoft Dynamics etc. This helps the business to keep track of every customer interaction and improve customer engagement and retention.
CALL CENTER KEY FEATURES
Automatic Call Distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution.
Voice Logger
Records all inbound and outbound calls for quality monitoring and agent performance evaluation.
Real-Time Call Monitoring
Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.
Inbound and outbound dialer
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.
Voice blasting
Broadcast voice message to large target audience for different campaign without deploying extra agents.
Click to Call
Call the customer directly from your CRM or on a website for quick and efficient communication with customer.
Multilevel IVR
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Missed call alert
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Real-time Call Reports
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.